It’s just a temporary thing!
With Christmas upon us, many retail stores will be hiring temporary employees over this period. I thought I would share this tip with you, so you can maximise your profit over this time of the year....
View ArticleWe trust you boss!
Building trust with your employees is vital because it has a positive effect on your customers. Over the last year, I have spoken to many employees. This is their top 10 on what makes them trust their...
View ArticleIf you offer live chat think of this!
I had a car issue recently and live chat was helpful, but it soon became a pain when my questions could not be answered. I was then told to contact the main dealer. I contacted the main dealer only to...
View ArticleHow one retailer improved their experience and increased sales
Anyone who follows me on twitter will know I love going for a run. Recently, I have decided to up my running, so I thought I would seek out a specialist store to buy a new pair of running trainers. On...
View ArticleGreat expectations!
If you are dealing with a business you will want to be dealt with in a respectful, friendly and helpful way. If not, you will feel let down, because your expectations of this business have fallen...
View ArticleA valuable lesson from a customer experience!
Over the weekend, my wife, daughter and me decided to walk to a local pub for lunch. I knew this pub was always very busy, so I quickly made a reservation via their website. After the terrible weather...
View ArticleCreating a good working atmosphere!
It is so important to create a good working atmosphere, if you want to build a great customer experience. We have all walked into businesses, where employees have greeted us in a despondent or surly...
View ArticleThe moaner lisa!
All employees should be able to bring business issues to you, or even have a good moan about them. Constant moaning from an employee is draining to both owners and other employees. This will also work...
View ArticleDon’t make this restaurant’s mistake!
Walking into Carluccio’s for breakfast with my family, should have been a good experience. Sadly some of the basics were missing. There was no smile and a simple good morning. There was no showing us...
View ArticleLessons I learnt from Wentworth’s world class concierge
A few weeks ago, I had the privileged of catching up with an old friend, John O’Brien. John has always had the instant ability to put people at ease, and welcome them as if they are part of the...
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